Privacy Policy

Welcome to the Privacy Policy of Sacred Healing Foundation (SHF). This Privacy Policy ("Policy") explains how Sacred Healing Foundation, founded and managed by Poonam Chavan (referred to as "SHF", "we", "us", or "our"), collects, uses, stores, processes, and protects your personal information when you access our website, courses, programs, and services (collectively referred to as the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms & Conditions.

Information We Collect

We may collect the following categories of personal data:

1. Identity & Profile Information

• Full name
• Username or profile name
• Age, gender (if provided)
• Course enrollments, purchases, feedback, and survey responses

2. Contact Information

• Email address
• Phone number
• Billing or communication address

3. Payment & Transaction Information

• Course purchase history
• Transaction references shared by payment gateways (UPI / VPA / transaction ID)

Note: SHF does not store your card, bank, or sensitive payment credentials.

4. Technical Information

• IP address
• Browser type
• Device type and operating system
• Website usage behavior, visit frequency, date/time logs
• Location data (approximate)

5. Usage & Interaction Data

• Pages visited
• Time spent on courses or website
• Clicks, taps, and navigation patterns

6. Marketing & Communication Preferences

• Preferences related to emails, messages, and calls

We may also use aggregated or anonymized data for analysis and improvement purposes. Such data does not identify you personally.

What Happens If You Do Not Provide Data?

If certain personal data is required to provide our Services and you choose not to share it, we may be unable to:

• Register your account
• Process your enrollment
• Provide course access or support

In such cases, access to Services may be restricted or cancelled.

How We Collect Your Data

Direct Interactions

You provide data when you:

• Register or enroll in a course
• Fill forms, surveys, or feedback
• Contact us for support
• Participate in promotions or events

Automated Technologies

We automatically collect data using:

• Cookies
• Web beacons
• Server logs

Third-Party Sources

We may receive data from:

• Payment gateway partners
• Service providers assisting in course delivery
• Publicly available sources

How We Use Your Information

We use your personal data to:

• Create and manage your account
• Deliver courses and services
• Improve user experience and platform quality
• Process payments and track transactions
• Communicate course updates, reminders, and announcements
• Send promotional and informational content
• Comply with legal and regulatory obligations
• Enforce our Terms & Conditions
• Protect SHF against fraud or misuse

By using our Services, you consent to receiving communications via email, phone, or messaging platforms related to our offerings.

Sharing & Disclosure of Information

We may share your data with:

• Payment processors
• Technical and hosting service providers
• Analytics and marketing partners
• Legal advisors, auditors, or consultants

We may also disclose your data without consent if required by:

• Law or regulation
• Court orders or government authorities

Data Transfer

Your information may be stored or processed on servers located within or outside India, in compliance with applicable laws and RBI guidelines.

By using our Services, you consent to such transfer, storage, and processing.